Last night, I arrived at my gate in Boston to board a flight to San Francisco. I arrived about ten minutes before boarding, and as is my usual custom, I stood at the entrance to the boarding area. To my surprise, there was nobody else standing there, but within 30 seconds people had begun to line up behind me as if I knew something. Within 5 minutes, a line of 50 or so people had formed. The gate agents cast a worried look our way. When the traditional boarding time arrived, typically 30 minutes before the flight, the mood of the crowd shifted; people began posturing for better position, and several people moved their way up to the front of the line for “pre-boarding. Problem is, American doesn’t pre-board”. Read more
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