So, I have to admit it: Like most people, I’m a creature of habit. When I realized I was getting to the end of my trusty National® Brand 150-page lined account book (known to most people as a notebook), I fired up my browser to buy some replacements. Unfortunately, the company where we buy office supplies from carries something similar, but not identical. So I left the confines of our approved suppliers and found my product. I ordered 2, and selected 3-day shipping.
The next day I received a message letting me know my order had shipped. 5 days later, as I neared the end of my current notebook, I began to worry. Two more days passed, and I was writing on the inside back cover. I went to the UPS website, entered my tracking number and was met with the ominous “insufficient information for delivery- attempting to contact recipient.” I contacted UPS who politely informed me that only the sender could give them the correct address. But, I told them, they had the correct address, to which I was informed that if they had the correct address they would have delivered the package. The address was in fact, correct, but not complete – missing the floor / suite number of our corporate offices.
I then used the convenient online chat feature at the retailer to ask them to call UPS and change the address to the “complete” address. They told me that unfortunately, they could not do that. After some time, they informed me, the package would be returned to them, and they would refund my purchase, and I could place a new order with the “complete” address. Mildly panicked, I went to my local Staples store but they too carried a different brand. The next day I was headed out to a conference and was certain I would need to be taking notes!
Being too stubborn to accept a replacement, I headed off to the conference. I brought along my newly acquired iPad 2, and as I sat at the opening of the event I realized I could use it to take notes. Not only did I find it easy to use, I enjoyed being the envy of my attendees as they scribbled on hotel supplied notepads. I also found it easy to forward my notes to others at Kalido who were duly impressed by my new found digitization.
So now I’m a digital convert. My old notebooks sit in a filing drawer in my office like some relic of an industrial age. My iPad now goes everywhere with me, and I’ve added yet another use for my favorite mobile device.
The moral of the story? Bad data does make you do things differently, and sometimes better.